• Returns

If there are any issues with product quality, we offer hassle free returns within 14 days of purchase.  After receipt of this, we will ship your replacement within 10 working days!  Returns postage will initially be covered by the customer pending review of the nature of the return.  All returns must be in their original condition and in their original packaging.

  • Warranty

Our warranty covers spare parts and technical faults for 2 years.   If you have any problems with any of our products during use, please contact us at sales@bigtoy.com.  Send us a video or photo of the nature of the problem and quite often we’ll be able to resolve it remotely for you!

If you have any questions, you can reach us at info@bigtoy.net.